On this new podcast episode, Brandon tackles a leadership challenge he continues to encounter in various organizations: striking the balance between compassion and accountability. He explores how leaders can offer grace and empathy without losing sight of performance, standards, and the mission at hand.

1:30 What is “radical acceptance?”

3:30 The process: leading with performance.

4:00 A review of the Trust Formula: (Authenticity + Vulnerability) x Credibility = Trust

8:00 Psychological safety and honoring your A-players.

9:30 Carl Rogers and person-centered therapy (Rogerian Therapy).

10:30 Your #1 job as a manager.

14:30 The importance of driving clarity.

18:30 “The first thing said is the presenting issue.” Listen to the order.

20:00 Rockstars are going to be the least likely to come to you and say, “I’m dealing with a personal issue and it’s starting to impact my work.”

Show Resources: