Whether you’re leading change, building influence, or navigating uncertainty, trust is the foundation. None of these are possible without establishing trust first! On today’s episode of the Leadership Foundry Podcast, we’re breaking down the three essential ingredients for building trust with colleagues, team members, customers, and beyond.
2:30 Difficult conversations are easier if you have trust.
3:00 The Trust Formula: (Authenticity + Vulnerability) x Credibility = Trust
6:00 The Trust Formula is a 360-degree tool; you can use it with anyone in your ecosystem.
9:00 How can we measure Credibility? Past performance, consistency in behaviors and reliability.
10:30 Ways to build credibility starting today: Frequent communication, responsiveness, follow-through.
11:30 How to build Credibility quickly. Brandon references WHEN by Daniel Pink.
14:00 Brandon and Whitney discuss the meaning of responsiveness.
15:30 What does it mean to be Authentic?
17:30 It takes more than Authenticity to build Trust.
20:00 Brandon highlights ways we can show up as Vulnerable leaders.
25:00 The art of the perfect apology. Can you / have you apologized to someone within the last year?
26:00 “You are not a fully formed adult if you lack the ability to apologize.”
28:30 Entering the Trust Formula at different points, based on new hires, promotions, etc.
30:50 It is possible to “overdo it” on any of the three ingredients.
33:00 Using the Trust Formula to repair damaged trust.
Show Resources:
- If you enjoyed this episode, check out our additional resources on the topic of trust.
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