Have you ever made a $2 million mistake at work? Today’s guest did during his early days as CMO of Chick-fil-A. Listen in to this special edition of the podcast as Steve Robinson, author of Covert Cows and Chick-fil-A, shares what he learned and how it changed his career.
4:50 “Are you someone we can trust?” Steve highlights early leadership nuggets learning during his time at Chick-fil-A.
11:30 The $2 million marketing mistake.
21:00 The team retreat that sparked a winning idea.
23:30 The importance of the operator and their freedom to make decisions.
29:00 “Don’t disappoint the customer.”
35:00 Culture, brand and how Chick-fil-A stands out in a competitive market.
37:00 Steve’s Leadership Hack: Once you’re out of debt, you’re freer to respond to opportunities.
Show Resources:
- Grab your copy of Steve’s book, available on Amazon.
- Never miss an episode – subscribe to The Leadership Foundry Podcast on Apple Podcasts, Spotify and Google Play.
